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70 150kW InfraStruXure PDU—Operation and Configuration
How to Obtain Service
How to contact APC
Customer support for this or any other APC product is available at no charge in any of the following
ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit any
customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer
support information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
– Regional centers:
– Local, country-specific centers: go to www.apc.com/support/contact for contact
information.
Contact the APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.
Note
If you ordered on-site service, see your entitlement certificate and terms and conditions
of the service before following the procedure described below. An on-site serve contract
entitles you to an on-site visit by an APC technician to assess the issue, determine the
problem, and replace parts, if needed. (Response time varies per contract).
Direct InfraStruXure Customer Support Line (1) (877) 537-0607 (toll-free)
APC Headquarters U.S., Canada (1) (800) 800-4272 (toll-free)
Latin America (1) (401) 789-5735 (USA)
Europe, Middle East, Africa (353) (91) 702000 (Ireland)
Japan (0) 35434-2021
Australia, New Zealand, South Pacific area (61) (2) 9955 9366 (Australia)