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Fastmark 600 Series User's Guide 75
Description of Issue Possible Problem Possible Correcting Procedures
Media is not Calibrated Run Media Calibration procedure
Media Sensor not
functioning
3. Turn off the printer and remove the media.
4. Using a Swab dipped in Alcohol clean the Media
Sensor. See User’s Manual for location of sensor.
Printer prints a label
then continually feed
labels through the
printer.
Spacing between labels is
incorrect or does not exist.
Verify that the stock matches that of previous roll. If not
contact media supplier.
Media Stock incorrect Is the installed Stock Direct Thermal or Thermal Transfer?
If Thermal Transfer Stock, add the appropriate Ribbon.
To Verify stock is Direct Thermal material, heat the
material. If the material turns color (Black) then stock is
DT.
If DT media verify that the correct side is next to the print
head.
Verify printer will do a
Self Test
1. Power on the printer while holding the Feed button.
Media installed incorrectly Verify Media installation using the Loading Instructions.
No communication with
attached host.
1. Send Data from a host system.
2. If LED blinks the printed is physically connected by
the cable.
3. Reset the Printer to Factory Defaults.
No print on Label
Communication
parameters incorrect.
Reset the Printer to Factory Defaults. Then verify host and
printer communication parameters.
Dirty printhead 1. Turn off power and open the Top Cover and Printhead
Mechanism.
2. Using an alcohol swab wipe the printhead.
3. Allow the alcohol dry, close the Printhead Mechanism,
close the Top Cover and retry.
Vertical Streaks on
output
Vertical line on all printed
samples.
1. Verify line occurs after pressing the Feed Button.
2. Verify nothing in the paper path is causing the line.
3. If not, replace the Printhead. See Maintenance Manual
for Procedure.
4. If replacing Printhead does not correct issue, replace
PCB.
Media Damage 1. Verify there are no nicks or burrs anywhere in the
paper path such as a scratched rail and that the media is
not creased.