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5 Problem Resolution
5.1 Troubleshooting Chart
TROUBLESHOOTING
Problem Possible Cause Solution
Power light flashes
rapidly when unit
is first turned on.
Internal problem with
Call-UPS
II.
Disconnect Call-UPS
II
from
the UPS momentarily, then
reconnect.
Remote modem
will not answer.
Call-UPS
II
Setup item
Answer Ring set to 0.
Set Answer Ring to value other
than 0 (ee Sec. 4.6).
Answer Lockout in
progress.
Call back after Answer Lockout
interval has expired.
Remote modem plugged
into UPS that has been
turned off.
Plug remote modem into a wall
socket or use modem powered
by Call-UPS
II.
Modem did not receive
setup string from Call-
UPS
II.
Turn modem on before plugging
in Call-UPS
II
; check the cables.
Cannot log in
locally to con-
figure Call-UPS
II.
Call-UPS
II
is dialing
back.
Press
ESC
to bypass the dialback
in progress or type
connect
and
press
ENTER
. Call-UPS
II
will not
echo this message, so typing
will be “blind.”
Pages are not
getting through.
No @ symbol at the end
of the dial string.
Add an @ symbol at the end of
the dial strings in the Paging
Setup Menu. Many paging
controllers need additional time
to establish a connection.
Not enough time
between repeats, or not
enough repeats.
Add to the values in the Repeat
1, Repeat 2, and Paging Timer
settings in Paging Setup.
Call-UPS
II
is dialing
too quickly for the
paging equipment.
Set Dial Speed in Paging Setup
to a lower value.
Space character cancels
sending the page.
Set Space Character in Paging
Setup to none.