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CHAPTER 4: TROUBLESHOOTING
15
Troubleshooting
The PowerView reports various messages on the display, including alarm status and changes in system
configuration. This section lists all the PowerView display messages, the reason for the message, and the
appropriate corrective action.
Contact APC Technical Support Staff for assistance with complex UPS problems. Refer to the APC Web site
at http://www.apc.com
for a location near you.
Messages may occur simultaneously. If this happens, be sure to review all of the messages for a better
understanding of the system condition.
Condition PowerView Message Reason Corrective Action
#Pwr modules changed
since last ON.
At least one power module has
been added or removed from the
UPS since the last time the Pwr
ON command was issued.
#Batteries changed since
last ON.
At least one battery module has
been added or removed from the
UPS since the last time the Pwr
ON command was issued.
No corrective action
necessary. Proceed with the
start-up.
No Redundant
Intelligence Module (IM).
There is no redundant intelligence
module installed and working.
Proceed with the start-up or
abort the start-up and install a
new IM.
Note: Without two functioning
IMs, there is no redundancy in
the event of an IM failure.
Batt capacity less than
Return Batt Cap.
The battery capacity of the UPS is
less than the user-specified
minimum battery capacity required
to turn on the load.
Option 1: Abort the start-up
and allow batteries to
recharge.
Option 2: Continue start-up,
with less than minimum
battery capacity.
Start-Up
Input Freq outside
configured range.
The input frequency to the UPS is
outside the configured range. The
output frequency will not
synchronize with the input
frequency. Normal bypass is not
available. The system will start on-
battery.
Option 1: Improve the
frequency of the incoming
voltage.
Option 2: Widen the range of
the acceptable incoming
frequency with the
PowerView.
(Startup>Setup>OuputFreq)
Option 3: Proceed with start-
up. Normal bypass is not
available and system may
start on battery power.