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CHAPTER 4: TROUBLESHOOTING
19
Condition PowerView Message Reason Corrective Action
On Battery. The UPS is in the on-battery
mode. The battery modules are
being discharged.
No corrective action is
necessary.
Note: The runtime duration is
limited. Prepare to shutdown
the UPS and the load
equipment, or restore
incoming voltage.
Need Bat Replacement. One or more battery modules are
in need of replacement.
Refer to module replacement
procedure.
UPS Fault. A fault has occurred in a power
module. The UPS Fault message
always occurs when there is a bad
power module failure message.
Call your contract service
provider or APC Technical
Support.
Shutdown or unable to
transfer to Batt due to
overload.
The UPS has shutdown because
an overload occurred and bypass
is not available.
Option 1: Reduce the load to
eliminate overload.
Option 2: If possible, add
power modules to eliminate
overload.
Option 3: Replace failed
power modules to eliminate
overload.
Note: If bypass is not
available because of a power
failure, wait for power to be
restored. If there is a utility
problem, have it corrected.
Load Shutdown from
Bypass. Input Freq/Volts
outside limits.
The UPS shut the load down while
it was on bypass due to the input
power going out of the acceptable
range.
Correct the input voltage
problem.
Fault, Battery Charger
Failure.
The battery charger in one or
more power module(s) failed.
Refer to module replacement
procedure.
Fault, Bypass Relay
Malfunction.
The bypass relay has
malfunctioned.
Call your contract service
provider or APC Technical
Support.
General Fault
Fault, Internal Temp
exceeded normal limits.
The temperature of one or more
battery modules is too hot.
Replace the overheated
module. Refer to module
replacement procedure.