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Emerge Card Remote Access User Guide Apendixes •
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Appendices
Getting Help
Where to Go for Assistance
Visit our Web site for the latest technical information and to download updates. www.apex.com
Contact your distributor or reseller
E-mail Apex Customer Support: support@apex.com
Phone Apex Customer Support: 800 861-5858
Monday through Friday between 6 am and 6 pm Pacific Time
What Information to Provide to Apex Customer Support
Unit model number and serial number
Make and model of keyboard and mouse attached to the unit. These numbers are on the underside of
each unit.
Make and model of computers used
Name and version of operating systems used
Note
If anything is missing or was damaged during shipment, contact the Apex Customer Support group. If you need to return any
product, you will need a return materials authorization (RMA) number from Customer Support. Apex Inc. will not accept any
returned materials without first issuing a RMA number. Please call Customer Support for details.
Note
Apex Inc. packages and ships your product in a manner designed to protect the system during shipping and handling. We
recommend that you save the carton and packing materials until after your equipment is fully installed and operational.