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48 Chapter 2
Error code 415: The movie file is not hinted or has a compressed movie resource. You need
to hint the movie again using the Pro version of QuickTime Player. Alternatively, you may be
attempting to natively serve MP3 files on demand (that is, as an HTTP download). QTSS or
DSS support of MP3 streams is intended for shoutcast/icecast-compatible live streams (such
as those created by a streaming playlist) or live streams of other compatible MP3 live encoder
broadcasters. If you wish to serve individual MP3 files on demand (not as live streams),
simply host the files on a web server.
Error code 453: The server is too busy for users to view the stream. Users should try again
later. You may want to increase the maximum number of connections in the General Settings
pane of Streaming Server Admin.
Error code 454: The connection to the server was dropped. Users must start viewing the
stream again. Check if the server is behind a firewall or the client is behind Network Address
Translation (NAT) software. See “Streaming on Port 80” and “Firewalls and Networks With
Address Translation” under Security.
Error code –5420: The server may not be running. Check the streaming server and restart it
if necessary. Check if the server is behind a firewall or the client is behind Network Address
Translation (NAT) software. See “Streaming on Port 80” and “Firewalls and Networks With
Address Translation” under Security.
Users Can’t See Live Streamed Media
m Make sure you are broadcasting a signal from the audio or video equipment into the
computer you’re using for broadcast and encoding.
m If necessary, make sure the Session Description Protocol (SDP) file is located in the media
folder you set up on your streaming server.
You’re Having Problems With Playlists
If you enable logging, you can use the log file to troubleshoot problems that occur during
the broadcast.
Playlists with problems appear in the Available Playlists list with an alert icon next to the
name. Click the icon to view any error or warning messages.
m If the media in the playlist is not being broadcast, check Streaming Server Admin to make
sure the streaming server is running. If the streaming server is running, make sure a process
called PlaylistBroadcaster is running on the server computer. If it is running, stop the
broadcast, delete the SDP file for the broadcast from the streaming server media directory,
then restart the broadcast. A new SDP file is generated when you restart the broadcast.
m If the media in the playlist is not being broadcast randomly, make sure the weighted
random play mode is specified. You must stop and start the broadcast for the changes to
take effect.
LL0329.book Page 48 Wednesday, November 20, 2002 2:09 PM