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Manual-20
Troubleshooting and FAQ
The Scratch LIVE software does not recognize the MP 4
It takes five seconds for the software to detect the MP 4. e
MP 4 can be unplugged at any time; you do not need to exit
Scratch LIVE before disconnecting the MP 4. Use the supplied
USB cable, longer lengths are not recommended.
On some Windows machines each USB port is treated
separately, so you will need to install the driver separately for each
USB port.
The rst time I play a new track, it takes a while to load
Scratch LIVE has to read the entire file and create a file index
the first time it is loaded. is may take a few seconds for longer
les. After the rst load, it should load instantly. See Build over-
views on page Manual-18.
I have a particular MP3 that won’t play / plays badly / takes a
long time to load / crashes the program. What should I do?
e file may be damaged. Please go to the forum at scratch-
live.net and notify the support team that you have a bad le. By
reporting damaged or corrupt files, you will help the developers
to improve Scratch LIVE’s ability to play damaged MP3 les in
the future.
My USB only outputs audio for about ten seconds then quits.
is is a known XP bug. Included in the Windows Update
SP1 (Service Pack One) download is a x for the XP USB 1.1
bug. For more information visit www.support.microsoft.com
I want to backup my library and crates or move them to
another machine, so where are they stored?
Your database and crates are stored in the folder Home\Mu-
sic\ScratchLIVE
on a Mac, and My Documents\My Music\Scratch-
LIVE
on a PC. Crates have the le extension .slc. If your library
contains tracks that are stored on a drive other than your boot
drive, a hidden folder called .scratchLIVE will be created in the
root of that drive, and a separate database will be made in this
folder. If it is a removable drive, the tracks will only appear in
your library when the drive is connected.
Why do none of the songs I have imported from iTunes show
up in Scratch LIVE?
iTunes’ default encoder is set to AAC, which Scratch LIVE
currently does not support. You need to re-encode those les to a
supported le type (AIFF, WAV, OGG, MP3).
To change the default encoding preferences in iTunes, go to
Preferences > Importing. Change the “import using” option to a
supported file type and click OK.
To re-encode a track, select/highlight it. Go to Advanced >
Convert Selection to...
. You can lose quality after you re-encode a
track, so it's best to start from the original source if possible.
LEVEL
CUE A LEFT
CUE B LEFT
MASTER LEFT
CUE A RIGHT
CUE B RIGHT
MASTER RIGHT
CUE A
CUE B
PAN
PHONES
GND
4
Vbus
1
D-
2
D+
3
5
6
USB JACK
USB 1L
USB 1R
USB 2L
USB 2R
DAC
DAC
MIC
MUX
B RIGHT
MST REC LEFT
MST REC RIGHT
B LEFT
A RIGHT
A LEFT
+5 USB
EEPROMRST
TUSB3200
ISOLATION
ADC
8
32
DUAL 1 of 4
MP 4 Block Diagrams