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28 Avocent Emerge ECMS2000U Extender Installer/User Guide
If you lose your Transmitter password:
If you lose your Transmitter password, you can reset the system to the default password with the
help of Avocent Technical Support.
1. Activate the serial menu as described in Accessing the serial menu on page 14.
2. Choose option 2 to access the Transmitter menu.
3. You will be prompted to enter your current password.
4. Type ?????? (six question marks) and press Enter. The serial menu will generate a code and
display it to you. The code is a 16 character hex sequence. The serial menu will also prompt
you to enter a Key.
5. Contact Avocent Technical Support to obtain the Key. The Technical Support Specialist will
ask you for the 16 character hex code. Read out the code exactly as it appears on the serial
menu. The Technical Support Specialist will now give you another 16 character hex sequence.
6. In the serial menu at the Key prompt, type the 16 character hex sequence provided to you by
Avocent Technical Support. Press
Enter.
7. The default password is now active.
For details on how to change your password see Authentication for the Transmitter on page 26.
Flash Upgrading your Emerge Digital Workstation Extender
You can Flash upgrade your Receiver and Transmitter. You can Flash upgrade your Avocent
Emerge ECMS2000U Extender using either XMODEM or HTTP. The Receiver and Transmitter
are upgraded separately using individual upgrade files. The upgrade files are supplied by Avocent.
For optimum system performance keep your firmware versions current.
NOTE: Do not use software (XON/XOFF) flow control when using XMODEM.
NOTE: It is recommended that you flash upgrade the Transmitter before you flash upgrade the Receiver.
To Flash upgrade your Transmitter using XMODEM:
1. Download the Transmitter upgrade file from Avocent.
2. Activate the serial menu as described in Accessing the serial menu on page 14.
3. Choose option 2 to access the Transmitter menu. If the password option is enabled, you will be
prompted for a password. See
Authentication on page 24.
4. Type the password and press Enter. The Transmitter Main Menu will appear.