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50 Avocent Emerge ECMS2000U Extender Installer/User Guide
• Ensure that the video cable from the monitor is securely plugged in to the correct connector on
the User Access Node.
• Check the video quality using a different monitor.
Connection to remote computer is lost
• Verify that the network cable is securely connected to the RJ-45 connector at the rear of the
User Access Node.
• Verify that the User Access Node is linked to the network and that it is receiving data. See LED
Identification on page 13.
• Verify that the remote computer is powered.
• Ensure that both of the USB connectors from the Computer Access Node are securely con-
nected to the correct connectors on the remote computer.
• Verify that the Computer Access Node is drawing sufficient power from the USB connections
on the remote computer and that it has booted correctly:
• If the green LED on the Computer Access Node is on, the Computer Access Node is draw-
ing sufficient power.
• If the Computer Access Node cannot draw sufficient power from the remote computer,
obtain an external power supply unit for the Computer Access Node from Avocent.
• The Computer Access Node has an internal fan. Verify that the fan is functioning.
• Ping the Computer Access Node from another PC on the network to ensure it is connected.
• Reset the Computer Access Node. See Resetting the Avocent Emerge ECMS2000U Extender
on page 33.
• Reset the User Access Node. See Resetting the Avocent Emerge ECMS2000U Extender on
page 33.
• Verify that the Ethernet network is fully operational.