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THE BADGER
®
-RADIX
®
User Guide
February 2007
Page 73 of 73
• The current state of the Badger-Radix
Your support specialist may ask you to fax notes or other information to Badger Meter to
assist in the resolution of the problem.
What To Report To Technical Support
It is important that you report all occurrences of errors to the Technical Support Hotline.
It allows Badger Meter to improve its products and improve your system at the same
time. In some cases, the problem may have already been solved, and the Specialist can
send you a software upgrade to correct the problem. In other cases, the Specialist can
direct you to perform a function in a certain way so that the error does not occur.
In some cases, the Specialist will direct you to perform some steps if the problem
happens again. This will gather very valuable information that will speed the
investigation of the problem. If the problem does happen again, please follow those steps
and call the Hotline. The Specialist will gather the information for that particular
problem, and direct you if further action is needed.
Faxing the Technical Support Group
The Badger Meter Technical Support Group can also be reached by fax at 1-888-371-
5982. This may be a convenient way to follow up with your support specialist on
particular steps. The number is available 24 hours per day, 7 days per week.
E-Mailing the Technical Support Group
The Badger Meter Technical Support Group is also available via electronic mail through
the Internet. To send questions or comments to the Technical Support group, address
your e-mail to TechSupport@BadgerMeter.com. The Technical Support Group can
respond to your comments or questions via phone, fax, or e-mail. Just let us know in
your message the type of response you would prefer.