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12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Sending Faxes
Poor sending quality. Try changing your resolution to FINE or S.FINE. Make a copy to check
the fax machine’s scanner operation.
Dialing does not work Check all line cord connections, and make sure the curled handset cord
is not in the EXT jack.
Check power cord connection.
Send a manual fax by pressing Hook or by lifting the handset and
dialing the number. Wait to hear fax receiving tones before pressing Fax
Start.
Vertical black lines when
sending.
Use the fax machine to make a copy. If the copy shows the same
problem, the scanner area is dirty. Lift the top cover and check the
original path. Clean the scanner’s white roller and the glass strip under
the roller using isopropyl alcohol and a lint-free cloth. (See
Cleaning the
scanner on page 12-11.)
Handling Incoming Calls
Double-ring in FAX/TEL mode The fax machine knows the incoming call is not a fax so it is signaling
you to answer the telephone call. Pick up the fax machine handset or
answer from an extension phone, and then press the fax machine’s
Telephone Answer Code (default setting is #51). (See For FAX/TEL
mode only on page 5-8.)
Transferring a call to the fax
machine
If you have answered the fax machine handset, press Fax Start and
hang up immediately.
If you answered at an extension phone, press your three-digit Fax
Receive Code (default setting is 51). When the fax machine answers,
hang up.
Fax machine “hears” voice as
fax tone
If the fax machine is set to Easy Receive ON, it is more sensitive to
sounds. The fax machine may mistakenly interpret certain voices or
music on the line as a calling fax machine and respond with fax
receiving tones. Deactivate the fax by pressing #51 if you are at an
extension phone or press Stop/Exit if you are at the fax machine or an
external phone.
Try avoiding this problem by turning Easy Receive to OFF.
(See
Easy Receive
on page 5-5.)
Transmission Verification
Report prints “Result: NG”
There is probably temporary noise or static on the phone line. Try
sending the fax again. If the problem continues, call the telephone
company to check your phone line.
Custom features on a single
line
If you have Call Waiting, Ring Master, Voice Mail, an alarm system or
any other custom feature on a single phone line with the fax machine, it
may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a
custom feature signal comes through on the line, the signal can
temporarily interrupt or disrupt the fax data. Brother’s ECM feature
should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and
receive data on a single, shared line with custom features. If avoiding a
slight interruption is crucial to your business, we recommend a separate
phone line with no custom features.
DIFFICULTY SUGGESTIONS