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12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
12
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your MFC identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, call the Brother fax back system (USA only).
In USA only: 1-800-521-2846
Troubleshooting and routine
maintenance
IMPORTANT
For technical help, you must call the country where you bought the
MFC. Calls must be made from within that country.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
Change Drum
Soon
The drum unit is near the end of its life. Use the drum unit until you have a
print quality problem; then replace
the drum unit with a new one.
The drum counter was not reset. 1. Open the front cover, and then
press
Clear/Back
.
2. Press 1 to reset.
Check
Original
The originals were not inserted or fed
properly, or original scanned from ADF was
longer than about 36 inches (90cm).
See Original jams on page 12-4.
Check Paper
Check Paper #1
Check Paper #2
The MFC is out of paper or paper is not
properly loaded in the paper tray.
—OR—
The paper is jammed in the MFC.
Refill the paper in the paper tray or
MP tray.
—OR—
Remove the paper and load it again.
See Paper jams on page 12-6 or
Paper is jammed in the duplex tray
(For MFC-8840D and
MFC-8840DN) on page 12-11.
Check Paper
MP
Paper in the MP tray runs out. Reload paper. (See To load paper or
other media in the multi-purpose
tray (MP tray) (For MFC-8840D and
MFC-8840DN)
on page 2-8.)