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B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
You can solve most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
If you are having difficulty with your machine B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty Suggestions
No printout Check the interface cable on both the machine and your computer. (See the Quick
Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing the ink
cartridges on page 102.)
Check to see if the LCD is showing an error message. (See Error
messages on page 95.)
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes. Right-
click and choose ‘Brother MFC-XXXX’ (where XXXX is your model name), and
make sure that ‘Use Printer Offline’ is unchecked.
Poor printing quality Check the print quality. (See Checking the print quality on page 107.)
Make sure the Printer Driver or Paper Type setting in the menu matches the type
of paper you are using. (See Printing for Windows
®
or Printing and Faxing for
Macintosh
®
in the Software User's Guide on the CD-ROM and Paper
Type on page 19.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other
media on page 9.)
The recommended environment for your machine is between 68° F to 91° F
(20° C to 33° C).