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Troubleshooting and Routine Maintenance
91
White horizontal lines appear in
text or graphics.
Clean the print head. (See Cleaning the print head on page 106.)
Try using the recommended types of paper. (See Acceptable paper and other
media on page 9.)
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 106.)
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment on page 108.)
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper and other media on page 13.)
Make sure the Lower Jam Clear Cover is set properly.
Smudged stain at the top center of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
media on page 9.)
Printing appears dirty or ink seems
to run.
Make sure you are using the proper types of paper. (See Acceptable paper and
other media on page 9.) Don't handle the paper until the ink is dry.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page 105.)
Make sure you are using the paper support flap. (See Loading paper and other
media on page 13.)
There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click the Settings, and uncheck the
Bi-Directional Printing.
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Basic tab. Also, click the Settings tab, and make sure you uncheck
Color Enhancement (True2Life
®
).
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User's Guide on the CD-ROM.)
Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other media on page 13.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
media on page 13.)
Printed pages double-feed and
cause a paper jam.
Close the output paper tray cover and slide it forward, then push the paper tray
firmly back into the machine. While holding the paper tray in place, pull out the
paper support until it clicks and unfold the paper support flap. (See the illustrations
in Loading paper and other media on page 14.)
Machine does not print from Paint
Brush.
Try setting the Display setting to ‘256 colors.
’
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolution. (See Printing for Windows
®
or Printing and
Faxing for Macintosh
®
in the Software User's Guide on the CD-ROM.)
The machine cannot print full
pages of a document.
Out of Memory message
occurs.
Reduce the printing resolution. (See Printing for Windows
®
or Printing and Faxing
for Macintosh
®
in the Software User's Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic
quality or the number of font sizes within your application software.
Printing (Continued)
Difficulty Suggestions