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Troubleshooting and Routine Maintenance
97
No Paper Fed The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Refill the paper in the paper tray, and then
press Black Start or Color Start.
Remove the paper and load it again and then
press Black Start or Color Start.
The paper is jammed in the machine.
See Printer jam or paper jam on page 99.
No Response/Busy
The number you dialed does not
answer or is busy.
Verify the number and try again.
No t Registered
You tried to access a One-Touch or
Speed Dial number that is not
programmed.
Set up the One-Touch or Speed Dial number.
(See Storing Speed-Dial numbers on page 52.)
Out of Memory The machine's memory is full. Fax sending or copy operation in progress
Press Stop/Exit and wait until the other
operations in progress finish and then try
again.
Clear the data from the memory. To gain extra
memory, you can turn off Fax Storage.
(See Turning off Remote Fax
Options on page 60.)
Print the faxes that are in the memory. (See
Printing a fax from the memory on page 39.)
Printing operation in progress
Reduce print resolution. (For details, see
Printing for Windows
®
or Printing and Faxing for
Macintosh
®
in the Software User's Guide on the
CD-ROM.)
Paper Jam Paper is jammed in the machine. Open the upper and lower jam clear covers (at
the back of the machine) and remove the
jammed paper. (See Printer jam or paper
jam on page 99.)
Print Unable XX
Sc an Unable XX
Tel Disabled
(FAX-1960C only)
The machine has a mechanical
problem.
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Open the upper jam clear cover and remove any
foreign objects inside the machine.
(MFC-3360C and FAX-1860C) If the error
message continues, see Transferring your faxes
or Fax Journal report on page 98 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.
(FAX-1960C) Disconnect the machine from the
power for several minutes, then reconnect it.
(The machine can be turned off for
approximately 24 hours without losing faxes
stored in the memory.)
Wrong Paper Size
Paper is not the correct size. Load the correct size of paper (Letter, Legal or
A4), and then press Black Start or Color Start.
Error Message Cause Action