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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Error Messages
You may occasionally encounter a difficulty with your machine or telephone
line. If this happens, your machine often identifies the problem and displays an
error message. The list below explains the most common error messages.
You can correct most problems by yourself.
If you need additional help, call the Brother fax-back system at
USA: 1-800-521-2846
From within Canada: 1-800-681-9838
Error Message Cause Action
CHANGE DRUM The drum unit is near the Use the drum unit until
SOON end of its life. you have a print quality
problem; then replace the
drum unit with a new one.
The drum counter was not 1. Open the front cover
reset. and press
Clear
.
2. Press
1
to reset.
CHECK PAPER The machine is out of paper Refill the paper or remove
CHECK PAPER #1 or paper is not properly the paper and load it
CHECK PAPER #2 loaded in the paper cassette. again.
COMM. ERROR A poor quality phone line Try the call again.
caused communications error.
CONNECTION FAIL You tried to poll a fax Verify the other party’s
machine that is not in polling setup.
Polled Waiting mode.
COOLING DOWN The temperature of the drum You must wait and allow the
unit or toner cartridge is too machine to resume printing
hot. The machine will pause when it is ready.
its current print job and go
into cooling down mode.
During the cooling down
mode, you will hear the
cooling fan running while the
display on the machine shows
COOLING DOWN.
COVER OPEN The front cover was not Close the front cover for
completely closed. the drum unit.
DISCONNECTED The other party or other Try to fax or receive again
party’s fax machine or call the other party to see
terminated the call. what happened.
Error Messages