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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printing
and
Receiving
Faxes
Condensed print and If your copy looks good, you probably had a
horizontal streaks, the bad connection, with static or interference on
top and bottom of the phone line. If the copy looks bad, call
sentences are cut off. Brother Customer Service at 1-800-284-4329
(USA), 1-800-853-6660 (from within Canada)
or 1-514-685-6464 (from within Montreal).
Vertical streaks/ Sometimes you may see vertical streaks/black
black lines appear on lines on the faxes you receive. Either your the
faxes you receive. machine’s primary corona wire for printing may
be dirty, or the sending party’s fax scanner may
be dirty. Clean your primary corona wire (see
page 17-21), or ask the sender to make a copy to
see if the problem is with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at 1-800-284-4329 (USA) or
1-800-853-6660 (From within Canada) or
1-514-685-6464 (From within Montreal).
Machine “hears” If your machine is set to Easy Receive ON, and
voice as CNG tone. it answers voice calls by trying to receive a fax,
try turning Easy Receive to OFF.
Horizontal streaks You may get a fax with horizontal streaks or
with missing lines. Usually this is caused by a
poor telephone connection. Ask the other party
to send the fax again.
Received faxes appear If the received data is divided and printed on 2
as split or blank pages. pages or if you get an additional blank page,
your Paper Size setting may not be correct for
the paper you are using. (See page 5-5.)
If you are using the fixed reduction feature,
check to see if the reduction ratio is suitable for
the paper in your machine. (See page 5-4.)
Difficulty Suggestions
If You Are Having Difficulty with Your Machine
If you think there is a problem with your machine, make a copy first.
If the copy looks good, the problem is probably not your machine.
Check the table below and follow the troubleshooting tips.