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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Difficulty Suggestions
General
Printing
Difficulties
The machine does not Check the following:
print. • The machine is plugged in. (See page 2-8.)
• The toner cartridge and drum unit are installed
properly. (See page 2-3.)
• The interface cable is securely connected
between the machine and computer.
(See page 12-3 or 12-9 for MFC 8300, or See
MFC Software Manual page 2-3 or 2-10 for
MFC 8600 and MFC 8700.)
• Check to see if LCD is showing an error
message. (See page 17-2.)
The machine prints Reset the machine or unplug the electrical cord
unexpectedely or it and plug it back in. Check the primary settings
prints garbage. in your application software to make sure it is
set up to work with your machine.
The machine cannot The machine received a very complex print job
print full pages of a and could not process part of the page. This
document. print. may be solved in several ways. If you are
using Windows
®
3.1x, Windows
®
95/98 or
Windows NT
®
Workstation Version 4.0 with the
supplied printer driver, see the “Windows
®
Setup Printing Problems” section. Try to
reduce the complexity of your document or
reduce print resolution.
The machine prints Your computer is not recognizing the printer’s
first couple of pages input buffer full signal. Please make sure to
correctly, then some connect the printer cable correctly.
pages have text missing.
The machine cannot • Reduce the printer resolution. Reduce the
print full pages of complexity of your document and try again.
a document. Reduce the graphic quality or the number of
A MEMORY FULL font sizes within your application software.
message occurs.
• Expand the printer memory by installing one
of the optional memory boards (ME8000 or
ME16000).
My headers or footers Most laser printers have a restricted area that
appear when I view will not accept print. Usually these are the first
my document on the two lines and last two lines, leaves 62 printable
screen but do not lines. Adjust the but do not show up when show
up when I print top and bottom margins in your document to
them. allow for this.
I cannot print from my Make sure the Windows
®
printer driver is
application software. installed and you select it in your application
software.
Windows
®
Setup
Printing
Difficulties