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Troubleshooting
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Sending faxes
Difficulties Suggestions
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner.
(See Advanced User’s Guide: Cleaning the machine.)
Transmission Verification Report
says RESULT:NG.
There is probably temporary noise or static on the line. Try sending the fax again.
(MFC-7240 only)
If you are sending a PC-Fax message and get RESULT:NG on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Advanced User’s Guide: Changing
Remote Fax Options), print fax messages in memory (see Advanced User’s
Guide: Printing a fax from the memory) or cancel a delayed fax or polling job (see
Advanced User’s Guide: Checking and canceling waiting jobs). If the problem
continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference/ VoIP uu page 91.)
Sent faxes are blank. Make sure you are loading the document properly. (See Loading documents
uu page 22.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. (See Advanced User’s Guide: Cleaning the machine .)
Handling incoming calls
Difficulties Suggestions
The machine ‘hears’ a voice as a
CNG tone.
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy
Receive uu page 30.)
Sending a fax call to the machine. If you answered on an external or extension telephone, press your Fax Receive
Code (default setting is l51). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.
Menu access difficulties
Difficulties Suggestions
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If FAX is not illuminated, press it to turn on FAX mode. The Setup
Receive settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available
only when the machine is in FAX mode.