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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Error Message Cause Action
PLS CLEAN DRUM The primary corona wire of Clean the primary corona
drum unit is dirty. wire of drum unit.
(See page 17-22.)
PLS OPEN COVER A page, piece of paper or Open the front cover. If you
paper clip, etc. may be see any jammed paper or
jammed inside the machine. other item, gently pull it out,
then close the scanner unit.
If the error message remains,
open and close the front
cover again. If the machine
cannot reset itself and return
to the date and time prompt,
it will display MACHINE
ERROR XX. Please call
Brother Customer Service
and tell them the Machine
Error number, at:
USA: 1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
PRINTER JAM The paper is jammed in the Do not pull the paper out
machine. until you see page 17-5.
TONER EMPTY Toner cartridge is not Reinstall the toner cartridge.
installed.
—OR— —OR—
Toner is used up and printing Replace the toner cartridge
is not possible. with a new one.
(See page 17-23.)
TONER LOW If the display shows TONER Order a new toner cartridge
LOW and the Toner Empty now.
LED on the control panel is
blinking, you can still print.
But the toner is depleted and
the machine is telling you
that the toner will soon run
out.
Error Messages