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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Phone Line
or
Connections
Dialing does not work Check for a dial tone. Change TONE/PULSE
setting. (See Tone/Pulse, page 4-1.) Check all
line cord connections, and make sure the curled
handset cord is not in the EXT jack. Check
power cord connection. Send a manual fax by
pressing
Hook
—OR—by lifting the handset, and
dialing the number. Wait to hear fax receiving
tones before pressing
Start
.
Machine does not Make sure the machine is in the correct
answer when called receiving mode for your setup (either FAX,
FAX/TEL, TAD). Check for dial tone. If
possible, call your machine to hear it answer. If
there is still no answer, check the telephone line
cord connection. Connect a standard telephone
handset to the machine’s telephone jack. If
there is no ringing when you call your machine,
call your Telephone Company to check the line.
No dial tone on the Press
Hook
—OR—Lift the handset. If you hear
handset no dial tone, check telephone line cord
connections at the machine and wall jack.
Check that the handset curled cord is connected
to the machine’s handset jack. Test the wall
jack with another single line telephone. If no
dial tone on the wall outlet, call your
Telephone Company.
Poor transmitting Try changing your resolution to FINE or
quality SUPERFINE. (See Resolution, page 6-8.)
Make a copy to verify the machine’s scanner
operation.
Transmission There is probably temporary noise or static on
report prints the phone line. Try sending the fax again. If the
“Results:NG” problem continues, call the Telephone Company
to check your phone line.
When the receiving Sometimes the resolution mode you chose when
party says the picture you sent your fax may not have been
is not clear appropriate. Send the fax again, but try using
the FINE or SUPERFINE mode. Also, your
machine’s scanner may be dirty, so try cleaning
it. (See page 17-21.)
When the receiving Your machine’s scanner may be dirty or theparty
says vertical receiving party’s print head may be dirty.
streaks appear on the Clean your scanner, (see page 17-21) and make a
faxes they receive copy to check if the receive problem was
caused by your machine.
Difficulty Suggestions
Sending
Faxes