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Overview 10
This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center
at: http://solutions.brother.com
This chapter is divided into the following sections:
General problems
Network print software installation problems
Printing problems
Scanning and PC-FAX problems
Protocol-specific troubleshooting
Wireless network specific troubleshooting
General problems 10
CD-ROM is inserted, but does not start automatically 10
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute setup.exe in the root directory of the CD-ROM.
How to reset the Brother print server to factory default
10
You can reset the print server back to its default factory settings (resetting all information such as the
password and IP address information). See Restoring the network settings to factory default on page 81.
My computer cannot find the machine/print server
My machine/print server does not appear in the window of Remote Setup or BRAdmin Professional
(BRAdmin Light)
10
For Windows
®
Firewall setting on your PC may be rejecting the necessary network connection. For more information, see
Check the following: on page 94.
For Macintosh
®
Re-select your machine in the DeviceSelector application located in Macintosh
HD/Library/Printers/Brother/Utilities or from the model pull-down list of ControlCenter2.
Troubleshooting 10