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Brother
®
Two-Year Limited Warranty Replacement Service
(USA Only)
Who is covered:
•This limited warranty (“warranty”) is given only to the original end-use/retail purchaser (referred
to in this warranty as “Original Purchaser”) of the accompanying product, consumables and
accessories (collectively referred to in this warranty as “this Product”).
•
If you purchased a product from someone other than an authorized Brother reseller in the United
States or if the product was used (including but not limited to floor models or refurbished product),
prior to your purchase you are not the Original Purchaser and the product that you purchased is not
covered by this warranty.
What is covered:
•This Product includes a Machine and Consumable and Accessory Items. Consumable and
Accessory Items include but are not limited to label and tape rolls/cassettes, cutters, adapters, cases,
batteries and print servers.
•
Except as otherwise provided herein, Brother warrants that the Machine and the accompanying
Consumable and Accessory Items will be free from defects in materials and workmanship, when
used under normal conditions.
•This warranty applies only to products purchased and used in the United States. For products
purchased in, but used outside, the United States, this warranty covers only warranty service within
the United States (and does not include shipping outside the United States).
What is the length of the Warranty Periods:
•Machines: two years from the origin
al purchase date.
•Accompanying Consumable a
nd Accessory Items: 90 days from the original purchase date or the
rated life of consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident
(including but not limited to transporting this Product without the proper preparation and/or
packaging);
(3) Damage caused by another device or software used with this Product (including but not limited
to damage resulting from use of non Brother
®
-brand parts and Consumable and Accessory
Items);
(4) Consumable and Accessory Items that expired in accordance with a rated life; and,
(5) Problems arising from other than defects in materials or workmanship.
This limited warranty is VOID if this Product has been altered or modified in any way (including but
not limited to attempted warranty repair without authorization from Brother and/or alteration/
removal of the serial number).
What to do if you think your Product is eligible for warranty service:
Report your issue to our Customer Service Hotline at 1-877-BROTHER (1-877-276-8437
) or to a
Brother Authorized Service Center within the applicable warranty period. Supply Brother or the
Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product
was purchased within the U.S.
For the name of local Brother Authorized Service Center(s), call 1-877-BROTHER (1-877-276-
8437) or visit www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by
hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service
Center together with a photocopy of your bill of sale.
You are responsible for the cost of shipping, packing product, and insurance (if you desire).
You are also responsible for loss or damage to this Product in shipping.
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