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Troubleshooting and Maintenance
69
MAINTENANCE
Difficulty with Operation
If you think there is a problem with your machine, make a copy first. If the copy looks good, the
problem is probably not your machine. Check the difficulties below and follow the troubleshooting
tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed Print and
Horizontal Streaks;
Top and Bottom of Sentences
Cut Off
If your copy looks good, you probably had a bad connection, with
static or interference on the phone line. Ask the other party to send
a fax again. If the copy looks bad, clean the scanner area. If there is
still a problem, call Brother dealer for service.
Vertical Black Lines When
Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy
to see if the problem is with the sending machine. Try receiving
from another fax machine. If the problem continues, contact the
Brother dealer for service.
Phone Line or Connections
Fax Machine Does Not
Answer When Called
Make sure the machine is in the correct receiving mode for your
setup (either FAX, F/T (FAX/TEL) or TAD). Check for dial tone. If
possible, call your machine to hear it answer. If there is still no
answer, check the telephone line cord connection. Connect a
standard telephone handset to the machine’s telephone jack. If there
is no ringing when you call your machine, call your Telephone
Company to check the line.
No Dial Tone on the Handset Press Speaker Phone––OR––Lift the handset. If you hear no dial
tone, check telephone line cord connections at the machine and wall
jack. Check that the handset is connected to the machine’s handset
jack. Test the wall jack with another single line telephone. If no dial
tone on the wall outlet, call your Telephone Company.
Sending Faxes
Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE (See
“Resolution” on page 21). Make a copy to verify the machine’s
scanner operation.
Dialling Does Not Work Check for a dial tone.
Change TONE/PULSE setting (See “Setting the Dialling Mode
(Tone/Pulse)” on page 8).
Check all line cord connections.
Check power cord connection.
Send a manual fax by pressing Speaker Phone—OR—Lifting
the handset, and dialling the number. Wait to hear fax receiving
tones before pressing Start.