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8-7
Troubleshooting
❚ Paper does not feed correctly.
The cassette or multi-purpose tray may contain too many sheets.
• Make sure the paper stack in the cassette or the paper in the multi-purpose tray does not exceed the capacity of
the cassette or multi-purpose tray. (→ pp. 2-3 to 2-7)
Paper may not be loaded correctly.
• Make sure the paper stack in the cassette or the paper in the multi-purpose tray is loaded properly, and that the
slide guides are adjusted correctly. (→ pp. 2-3 to 2-7)
❚ Paper feeds skewed. (Printing is skewed.)
Paper may not be loaded correctly.
• Make sure the paper stack in the cassette is loaded properly, and that the slide guides are adjusted correctly.
(→ pp. 2-3 to 2-7)
• Make sure the paper exit path is clear.
❚ Multiple sheets feed into the machine at the same time.
Paper may not be loaded correctly.
• Make sure the paper stack in the cassette is loaded properly, and that the slide guides are adjusted correctly. (→
pp. 2-3 to 2-7)
Sheets of paper may be sticking together.
• Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking
together.
The cassette may contain too many sheets.
• Make sure the paper stack in the cassette does not exceed the capacity of the cassette. (→ pp. 2-3 to 2-7)
• Do not force the paper stack into the cassette.
Different types of paper may be loaded in the cassette.
• Load only one type of paper.
• Make sure you load paper that meets the paper requirements for the machine. (→ Chapter 2)
❚ Transparencies do not feed correctly.
The transparencies are loaded in the cassette.
• Do not load transparencies in the cassette. Load them in the multi-purpose tray.
The transparencies may not be loaded in the multi-purpose tray correctly.
• Make sure they are loaded properly (→ p. 2-5). The transparencies should be loaded one by one in the multi-
purpose tray.
The transparencies for color copiers may be loaded in the multi-purpose tray.
• Do not use any transparencies for color copiers. They will cause a paper jam. Please use transparencies
recommended by Canon.
❚ Paper feeds curled.
Unacceptable paper is loaded.
• Load proper paper in the cassette or multi-purpose tray. (→ Chapter 2)
• Select TRANSPARENCY in the PAPER TYPE of the Additional Functions. (→ p. 4-4)
Paper Feeding Problems