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13-9
TroubleshootingChapter 13
Troubleshooting
— The front cover is open. Close the front cover.
#001 A document is jammed in
the ADF.
Clear the document jam ( p. 13-2).
Then start again.
— The size of the paper in the
multi-purpose tray and that
specified in the
setting are different.
Load the correct paper size
( p. 2-16) or change the PAPER
SIZE setting ( p. 5-7) to match the
size of the paper loaded in the multi-
purpose tray.
#021 No subaddress and/or
password has been entered
on your unit, or the
subaddress and/or
password do not match the
settings on the other party’s
fax machine.
Make sure the subaddress and/or
password match the settings on the
other party’s fax machine
( p. 9-10).
#008 No subaddress and/or
password has been entered
on the other party’s
machine, or the subaddress
and/or password do not
match the settings on your
unit.
Contact the other party to enter the
correct subaddress and/or password.
— The toner cartridge may be
defective.
Reinstall the toner cartridge
( p. 2-13). If the message remains
in the LCD, replace the toner
cartridge ( p. 12-7).
The unit is connected to an
uninterruptible power
supply (UPS).
Make sure the unit is plugged into an
AC outlet.
In either case, if the error does not
clear, try unplugging the unit. Wait
five seconds, then plug it back in. If
the message remains in the LCD,
contact your local authorised Canon
dealer or the Canon help line.
Messsage Error Code Cause Action