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13-15
TroubleshootingChapter 13
Troubleshooting
■
Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad
connection.
•
Lower the transmission speed (
, p. 14-10).
Receiving Problems
■
Cannot receive a fax automatically.
The FAX may not be set to receive automatically.
•
For the FAX to receive faxes automatically, the receive mode must be set to
, Fax/Tel Mode,
, or
*
(
Chapter 8). If you have set
, confirm that an
answering machine is connected to the FAX and that it is turned on with an
outgoing message properly recorded (
p. 8-10).
The FAX may have a document stored in memory, leaving little or no
memory available.
•
Print, send, or delete any documents stored in memory (
p. 9-5).
An error may have occurred during reception.
•
Check the LCD for an error message (
p. 13-8).
•
Print an ACTIVITY REPORT and check for an error code (
p. 11-3).
The multi-purpose tray may be empty.
•
Make sure paper is loaded in the multi-purpose tray (
p. 2-16).
The telephone line cord may not be connected properly.
•
Make sure it is connected properly (
p. 2-6).
■
No automatic switching between telephone and fax calls.
The FAX may not be set to switch automatically between telephone and fax
calls.
•
For the FAX to switch automatically, the receive mode must be set to
,
, or
* (
Chapter 8). If you
have set ANS.MACHINE MODE, confirm that an answering machine is
connected to the FAX and that it is turned on with an outgoing message
properly recorded (
p. 8-10).
The FAX may have a document stored in memory, leaving little or no
memory available.
•
Print, send, or delete any documents stored in memory (
p. 9-5).
Note
If none of these solutions solve the problem, unplug the FAX and wait for at least five
seconds. Then plug it back in and try sending again. If you still cannot send, contact your
local authorised Canon dealer or the Canon help line.
*
NET SWITCH is available for certain countries only.