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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Historical Reporting Problems
Client and Server security policies do not match
Symptom The Cisco CRS Historical Reports client does not work on Windows 2000 Professional when
the Cisco CRS Server is on the Windows 2003 operating system if the security policies on the client and
server do not match.
Error Message None.
Possible Cause The client and server security policies do not match.
To verify that the security policies match, do the following:
Step 1 Select Start > Programs > Control Panel > Administrative Tools > Local Security Policy and note
the Network Security: LAN Manager Authentication setting.
Step 2 Next, go to the Local Security Settings window on the Historical Reports client PC and verify that the
Security: LAN Manager Authentication setting is identical to that on the Cisco CRS Server.
Charts do not appear properly in MS Excel format
Symptom Charts do not appear properly in a report that has been exported in Microsoft Excel format.
Error Message None.
Possible Cause Limitation of the export function.
Recommended Action Do not include charts in reports that are exported in Microsoft Excel format.
Columns of data missing in report in MS Excel format
Symptom Columns of data are missing in a report that has been exported in Microsoft Excel format.
Error Message None.
Possible Cause Limitation of the export function.
Recommended Action Make sure that the Extended version of Excel 7.0 is installed on the computer on
which you perform the export procedure.
Records truncated in report in MS Excel format
Symptom Some records are truncated in a report that has been exported in Microsoft Excel format.
Error Message None.
Possible Cause Limitation of Microsoft Excel. Excel 7.0 (95) is limited to reports with 16,384 records.
Excel 8.0 (97) and Excel 2000 are limited to reports with 65,536 records. Records that exceed these
limits are truncated in the Excel file.
Recommended Action Be aware of the size of the report when exporting it in Microsoft Excel format.