Cisco Systems 5.0(1) Server User Manual


 
8-19
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Administration Problems
Unified Communications Manager users display in random order, page 8-20
CRS Supervisor web page cannot be viewed from CRS Server, page 8-21
Database table fields used by wallboard store data in milliseconds, page 8-21
Management pages display error message when selected, page 8-21
Zip file does not auto unzip on Document Management page, page 8-22
Invalid files message displays while uploading a zip file of prompts, page 8-22
A Component Manager goes into partial service when uploading a zip file, page 8-23
High call rejection rate under heavy load, page 8-23
The CRS Administration Authentication web page is not available
Symptom You cannot browse to the CRS Administration URL and a Page Cannot be Displayed error
appears.
Error Message None.
Possible Cause The system cannot access the CRS Administration web page. A required service may not
be running or required files may be missing.
Make sure the following services are running:
Check that the CRSJavaAdmin.exe is running (in Windows Task Manager).
IIS Admin service
World Wide Web Publishing service
Recommended Action If these services are running, verify that files exist in the
install_directory\tomcat_appadmin\webapps\appadmin\ directory, where install_directory is the folder
in which the CRS system is installed. (By default, the CRS system is installed in the c:\Program
Files\wfavvid folder.)
If no files exist in this directory, perform the following steps:
Step 1 Stop the Cisco CRS Node Manager service.
Step 2 Delete the appadmin folder from the tomcat_appadmin\webapps folder in the folder in which you
installed the CRS system. (By default, the CRS system is installed in the c:\Program Files\wfavvid
folder.)
Step 3 Start the Cisco CRS Node Manager service.
Step 4 Wait for a few minutes and try to browse to the URL again.