Filter
Top Products
8-45
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Historical Reporting Problems
Search dialog box and Preview tab appear in English on Windows system with
locale set to German
Symptom When running the Cisco CRS Historical Reports client on a computer with an English version
of Windows for which the system locale has been set to German, the Search dialog box and the Previews
on the Report Viewer still appear in English.
Error Message None.
Possible Cause Limitation of the Report Viewer.
Recommended Action Install a German version of the operating system.
Dialog box does not appear as expected when report is exported
Symptom The Exporting Records dialog box does not appear as expected when a scheduled report is
exported.
Error Message If the report is being exported, the following message will appear at
or near the end of the file:Note: Getting report contents may take considerable amount of time
based on the size of the contents...Pls wait...
Possible Cause This dialog box appears only after the client system fetches the required database records.
For a large report, fetching records can take a long time.
Recommended Action Wait for the export operation to complete. Or, check the CiscoSChPrintExport.log
file.
Error when choosing an option from the Historical Reporting web page
Symptom An error message appears when you choose an option from a web page in Cisco Historical
Reporting.
Error Message Not defined.
Possible Cause The Cisco CRS Node Manager service or the MSSQLServer service might not be
running, or there might be a problem connecting to the CRS database.
Recommended Action Complete the following steps:
Step 1 Make sure that the Cisco CRS Node Manager service is running on the CRS server.
Step 2 Make sure that the MSSQLServer service is running on the CRS server.
Step 3 On the CRS server, choose Start > Settings > Control Panel > Administrative Tools > Data Sources
(ODBC) and make sure that ODBC System DSNs dsn_cra and DSN_SCH_DB are properly configured.