Cisco Systems 5.0(1) Server User Manual


 
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 2 Simple Network Management Protocol Support
SYSAPPL-MIB
Cisco Desktop IP Phone Agent Service
Cisco Desktop Recording and Statistics Service
Cisco Desktop VoIP Monitor Service
Cisco Desktop Recording Service
Cisco Desktop LDAP Monitor Service
CRS SQL Server--Repository
CRS SQL Server--Historical
CRS SQL Server--Config
CRS SQL Server--Agent
Microsoft SQL Agent
Microsoft Distributed Transaction Coordinator
The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party Network Management System
(NMS) to remotely access information about these Unified CCX Standard and Unified CCX Enhanced
packages:
Cisco CRS Recording and Statistics (RAS) Server
Cisco CRS Telephony Agent Interface (TAI) Server
Note The TAI Server is also called the Cisco Desktop IP Phone Agent Service.
Cisco CRS Enterprise Server
Cisco CRS VoIP Monitor Server
Cisco CRS Chat Server
The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party NMS to remotely access
information about these services on an Unified CCX Call Statistics, Recording, and Monitoring Server,
or on an Unified CCX Call Monitoring Server:
Cisco CRS Recording and Statistics (RAS) Server
Cisco CRS VoIP Monitor Server
The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party NMS to remotely access
information about the status of the SQL services MSSQLService and SQLServerAgent. For a standalone
CRS server (a server on which CRS but not Cisco Unified Communications Manager is installed), and
for a Database Expansion Server, this information appears as "Cisco CRS Database."
The SYSAPPL-MIB uses SNMP to organize and distribute the information that it gathers from your
network. The Cisco CRS system supports these SYSAPPL-MIB tables:
SysApplInstallPkgTable—Provides installed application information, including manufacturer,
product name, product version, date installed, and location, which is a partial URL for accessing the
associated Cisco CRS Administration web page (when applicable)
SysApplRunTable—Describes the application starting time and run-time status
SysApplInstallElmtTable—Describes the individual application elements or the associated
executables that make up the applications defined in the SysApplInstallPkgTable
SysApplElmtRunTable—Describes the processes that are currently running on the host system,
similar to the processes that the Windows Task Manager displays