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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
Text-to-Speech (TTS) Problems
Outbound System Service is not in service
Symptom The Outbound System Service is not in service.
Error Message None
Possible Cause The Outbound license has not been uploaded, not all Config Data Stores are running and
the two MSSQL services are not running, and/or the RmCm subsystem is not in service.
Recommended Action Check that:
• The Outbound license is uploaded (An engine restart is required after the license is uploaded).
• All Config Data Stores are up and the 2 MSSQL services are running.
• The RmCm subsystem is in service.
RTR Outbound reports do not show all possible reclassification
Symptom RTR Outbound reports do not show all possible reclassification.
Error Message None
Possible Cause This is by design. Not all reclassification categories are displayed.
Recommended Action You can get the complete list of reports from the the CRS Historical Reports. See
the Cisco Customer Response Solutions Historical Reports User Guide and the Cisco Customer
Response Solutions Administration Guide the Managing Cisco CRS Historical Reporting chapter.
Text-to-Speech (TTS) Problems
This section contains the following troubleshooting tips on MRCP TTS problems:
• Provider becomes IN_SERVICE immediately, page 8-61
• A TTS Prompt will not play, page 8-61
• A TTS prompt is not recognizable, page 8-62
• MRCP TTS subsystem is out of service, page 8-62
• Long TTS prompts consume significant memory on CRS Server, page 8-62
• Non-UTF-8 characters needed for some languages, page 8-63
• A .wav file prompt playback is garbled when played by a TTS server, page 8-63
• Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not
take effect, page 8-64