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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Internationalization Problems
Virus Scan software slows Call Completion Rate
Symptom When the CRS system is under load, the system updates and writes to the log files more often.
Therefore, Virus Scan software works more often. This can affect system performance.
Error Message None.
Possible Cause Changes or updates to log files trigger the Virus Scan software to read the files.
Recommended Action In order to improve the Call Completion Rate of the system running under high
load, the virus scan software excludes some of the directories for performance reasons.
Exclude the following directories:
• C:\Program Files\wfavvid\log
• C:\Program Files\Cisco\Desktop\log
• C:\Program Files\Cisco\Desktop_Audio
• C:\Program Files\Microsoft SQL Server\MSSQL$CRSSQL
CRS Internationalization Problems
This section contains the following troubleshooting tips on internationalization problems:
• Results not as expected for first name and last name in Chinese, Japanese, and Korean, page 8-68
• Language specified is not accepted or played, page 8-69
Results not as expected for first name and last name in Chinese, Japanese, and
Korean
Symptom First name and last name information does not produce the expected results for Chinese,
Japanese, and Korean.
Error Message None.
Possible Cause In the Cisco CRS User Options Alternate Pronunciations web page, entering information
in the First Name and Last Name fields does not produce the expected results for Chinese, Japanese,
and Korean.
Recommended Action To work around this problem, enter the given name in the First Name field, and
enter the family name in the Last Name field.