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14 Configuration Notes for Cisco Media Convergence Server 7830
Important Notes
Step 4 If the C:\Program Files\Cisco\Data\ folder on the server contains a SelsiusData.ldb
database lock file, try deleting it. If you cannot delete the lock file, click
Start>Settings>Control Panel>Services, and stop the IIS Admin Service. Then start the
World Wide Web Publishing Service and try deleting the lock file again.
Step 5 Locate your backup copy of the database file SelsiusData.mdb, and use Windows
Explorer to copy it to the C:\Program Files\Cisco\Data\ folder on the server where you
want to restore the database. In most cases, you will use the backup copy to overwrite the
existing database file on the server.
Step 6 Click Start>Programs>Cisco CallManager>Cisco Process Control.
Step 7 Select all the processes and click Start.
Step 8 If Cisco CallManager services are not restored, you might have to restart the server.
Important Notes
The latest documentation and release notes for Cisco CallManager are available on Cisco
Connection Online (CCO) at:
http://www.cisco.com/kobayashi/sw-center/internet/callmgr/callmgr.html
Cisco Year 2000 product compliance information can be found at:
http://www.cisco.com/warp/public/752/2000/
A local copy of the Help is installed with Cisco CallManager and is available by clicking
Start>Programs>Cisco CallManager>Cisco Help>System Guide. However, the most current
Cisco CallManager documentation can be found on the Web at:
http://www.cisco.com/documentation/ccm/v24/index.htm
You should perform regular backups as described in “Backing Up the Cisco CallManager Database”
section on page 11.
Troubleshooting
Troubleshooting for Cisco CallManager is provided in the locally installed Help or the online System
Guide at:
http://www.cisco.com/documentation/ccm/v24/index.htm
Click the Troubleshooting book in the menu to see the troubleshooting topics.
Service and Support
Service and support is provided by the Cisco Technical Assistance Center (TAC) at:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml