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Troubleshooting
6-3
Problem Possible Cause Action
Notebook
computer
operates
incorrectly
after installing
an optional
memory
module.
Memory module installed
incorrectly.
Memory module failed.
Used non-qualified
memory.
System in locked state.
Power off the notebook before removing the
memory door. Remove memory module and
reinstall (Figures 5-1 - 5-3).
Replace memory module.
Refer to the list of qualified memory DIMMs
located in the Compaq Windows Enterprise Web
site.
Press the Reset Button located on the rear of the
notebook computer (Figure 2-3), then restart the
system.
Contact your Compaq service representative.
Notebook
computer does
not boot from
the hard disk
drive.
The Boot Priority
“Diskette Drive” option
in System Setup is set to
higher priority than the
hard drive.
There is no software on
the requested partition.
Operating system soft-
ware is not installed on
the hard disk drive.
Hard disk drive is not
correctly formatted or the
requested partition does
not exist.
Remove the diskette from drive A.
Install software on the requested partition.
Install the appropriate operating system using
the QuickRestore CD. See Chapter 3 for details.
Restore your system using the QuickRestore CD.
Caution:
Partitioning and formatting the hard
drive will erase all data on the drive.
Contact your Compaq service representative.
Continued