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Getting Started Guide
34
> Make sure you have not installed multiple copies of the printer software:
a From the Start menu, click Settings Printers.
b In the Printers folder, make sure there is only one icon for your printer.
c If you have two printer icons for the same printer, try printing a test
page from each icon. Right-click the icon, select Properties, and then
click the Print Test Page... button. If the test page prints from one icon
and not the other, delete the icon for the printer that does not print.
Uninstalling the software
If there is still a problem, uninstall and then reinstall the printer software:
1 From the Start menu, click:
Programs Compaq A4000 Uninstall Compaq A4000
2 Follow the instructions on your screen.
3 To reinstall the printer software, See “Install the printer software” on
page 7.
Paper misfeeds or multiple sheets feed
> Make sure you are using a paper recommended for inkjet printers.
> Do not force the paper down into the printer when you load it.
> Do not load too much paper in the sheet feeder. The printer will hold up to
100 sheets of plain printer paper (and less sheets for heavier paper).
> Adjust the left paper guide so it rests against the left edge of the paper, but
not so tight as to bow the paper in the feeder.
> Make sure the printer is on a flat, level surface.
Document jams
Try removing the paper from the document scanner feeder. If the paper is lodged
too far into the scanner feeder and can’t be removed:
1 Open the front panel by pulling the top toward you, as if you were
changing the cartridges (see page 4 for illustrations).
2 Remove the paper.
3Close the front cover.
4 Copy, scan, or fax your document again.
Note: Don’t place more than 30 pages into the document feeder.