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system. Windows recognizes a standard PS/2 or Serial mouse and installs generic
drivers. If this solves the problem, then there is a conflict between the mouse software
and some other program or hardware in the system. Call CTL Technical Support for help.
4. Try a different mouse or try it on another computer to see if it is defective.
Network Interface Card
System detects card, but you cannot access the network
Most likely cause: bad network connection, improperly configured network protocol, or defective
network card.
1. Make sure that the network cable is properly connected. Make sure that the hub is
powered on and that the connected ports are operational. Switch ports and cables to
isolate possible defective ports/cables. Refer to your network hub documentation for
further information.
2. Make sure that your network protocols are configured according to the network
requirements. Refer to your Windows documentation, network card documentation, and
hub documentation for further information or contact your System Administrator.
3. Check the LED next to the network connector on the card. If it is not indicating network
activity by blinking, the network card or hub may be defective.
Fax/Modem
System does not recognize the fax/modem
Most likely cause: improperly configured fax/modem.
1. For Plug and Play operation, make sure the modem is set to Plug and Play mode. If your
modem does not have jumpers, use the utility program that came with your modem to
configure it. Refer to your modem documentation for further details.
2. If your modem is not Plug and Play, make sure the resource settings such as IRQ and
I/O address do not conflict with other system devices. Use the Windows Device Manager
to check and adjust your settings. You may also need to adjust your modem jumpers.
Refer to your Windows and modem documentation for instructions.
System recognizes fax/modem, but cannot dial-out
Most likely cause: incorrect fax/modem driver or bad fax/modem.
1. Make sure the telephone line is functioning properly, is not in use by another party, and
that it is plugged into the modem's LINE (or TELCO) jack and into a TELCO jack tying
into your phone system.
2. Make sure the correct fax/modem drivers are installed. Obtain the latest version of this
driver from the manufacturer if possible. Refer to your modem documentation for details.