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infiNET™ Switches Crestron CLW-SW1/4RF, -SWS1/4RF, -SLVS1RF
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
infiNET Switch Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Switch is not receiving line
power.
Verify that the switch is
properly connected to the
power lines and that the
circuit breaker is closed.
Load is not connected.
Verify that the load is
operational and that the mode
selection switch is in the
“RUN” or “SET” position.
Switch does
not function.
Mode selection switch is in
the “SET” position.
Move mode selection switch
to the “RUN” position.
If the LED flashes OFF for ¼
second four times, then
returns to low every eight
seconds, the switch is not
acquired on infiNET network.
Use the Network Device Tree
infiNET network in Crestron
Toolbox to poll the infiNET
network. Acquire the device
on infiNET network as
described in “Acquiring the
Switch on the infiNET
Network” on page 8.
If the LED flashes OFF for ¼
second two times, then
returns to low, the MNET ID of
device is not set to match the
MNET ID of the SIMPL
Windows program.
Use the Network Device Tree
infiNET network in Crestron
Toolbox to poll the infiNET
network. Verify that the MNET
ID for the infiNET device is set
to match the MNET ID
specified in the SIMPL
Windows program.
Switch does
not respond
to control
system
commands.
If the LED flashes OFF for ¼
second four times, then
returns to low every eight
seconds, the C2N-MNETGW
is not transmitting data to the
infiNET device.
Open Crestron Toolbox and
select the Network Device
tree. Expand the network
device tree until the gateway
to be managed is selected.
Right-click the Net ID of the
selected gateway to open the
sub-menu and select
Functions|MNET
Gateway…. If devices are not
listed, acquire the device on
to the infiNET network as
described in “Acquiring the
Switch on the infiNET
Network” on page 8.
(continued on following page)
36 • infiNET Switches: Crestron CLW-SW1/4RF, -SWS1/4RF, -SLVS1RF Operations Guide - DOC. 6397