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44 Solving Problems
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2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 92).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
4
When the tests are complete, close the test screen to return to the
Main
Menu
screen. To exit
the Dell Diagnostics and restart the computer, close the
Main
Menu
screen.
Extended Test Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer
questions periodically.
Custom Test Tests a specific device. You can customize the tests you want
to run.
Symptom Tree Lists the most common symptoms encountered and allows you
to select a test based on the symptom of the problem you
are having.
Tab Function
Results Displays the results of the test and any error
conditions encountered.
Errors Displays error conditions encountered, error codes, and the
problem description.
Help Describes the test and may indicate requirements for running
the test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all
devices from system setup, memory, and various internal tests,
and it displays the information in the device list in the left
pane of the screen. The device list may not display the names
of all the components installed on your computer or all devices
attached to your computer.
Parameters Allows you to customize the test by changing the test settings.
Option Function