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Solving Problems 45
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
ENSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start button and
click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus
software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —
See "Cleaning Your Computer" in the
Dell Inspiron Help
file
for instructions. To access the help file, see page 9.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES — See page 62.
RUN THE DELL DIAGNOSTICS — See page 43.