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Contents 5
8 Removing the Hard Drive
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Turning Off Your Computer
. . . . . . . . . . . . . . . . . . . . . . . 39
Before Working Inside Your Computer
. . . . . . . . . . . . . . . . . 39
Hard Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
9 Solving Problems
Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 43
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
CD and DVD drive problems
. . . . . . . . . . . . . . . . . . . . . . 45
If you there is no audio
. . . . . . . . . . . . . . . . . . . . . . . . 46
If you hear an unfamiliar scraping or grinding sound
. . . . . . . . . . 46
Hard drive problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 46
E-Mail, Modem, and Internet Problems
. . . . . . . . . . . . . . . . . . . 46
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
External Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . 49
Unexpected Characters
. . . . . . . . . . . . . . . . . . . . . . . . 50
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . . . . 50
The computer does not start up
. . . . . . . . . . . . . . . . . . . . 50
The computer stops responding
. . . . . . . . . . . . . . . . . . . . 50
Slow computer performance or problems connecting to the Internet
. . . 51
A program stops responding
. . . . . . . . . . . . . . . . . . . . . . 51
A program crashes repeatedly
. . . . . . . . . . . . . . . . . . . . . 51
A program is designed for an earlier Windows operating system
. . . . . 51
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . . . . 51
Other software problems
. . . . . . . . . . . . . . . . . . . . . . . 52
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53