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Troubleshooting 495
The numbers stored in the
memory do not dial correctly.
Ensure that the numbers are stored in the memory
correctly.
Print a Address Book list.
The document does not feed
into the printer.
Ensure that the document is not wrinkled and you are
putting it in correctly. Check that the document is of
the right size, not too thick or thin.
Ensure that the ADF cover is firmly closed.
Faxes are not received
automatically.
The FAX mode should be selected.
Ensure that there is paper in the PSI or MPF.
Check to see if the display shows Memory Full.
The printer does not send
faxes.
Sending should show up on the display.
Check the other fax machine you are sending to, to see
if it can receive your fax.
The incoming fax has blank
spaces or is received in poor-
quality.
The fax machine sending you the fax may be faulty.
A noisy phone line can cause line errors.
Check your printer by making a copy.
The toner cartridge may be empty. Replace the toner
cartridge. For details, see "Replacing Toner Cartridges"
on page 441.
Some of the words on an
incoming fax are stretched.
The fax machine sending you the fax had a temporary
document jam.
There are lines on the
documents you send.
Check your scan glass for marks and clean it. See
"Cleaning the Scanner" on page 454.
The printer dials a number,
but the connection with
another fax machine fails.
The other fax machine may be turned off, out of paper,
or cannot answer incoming calls. Speak with the other
machine operator and ask her/him to sort out the
problem.
Documents are not stored in
the memory.
There may not be enough memory to store the
document. If the display shows a Memory Full
message, delete any documents you no longer need
from the memory and then restore the document, or
wait for the job in progress (e.g., a fax transmission or
reception) to complete.
Problem Action