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Drive Problems
If you cannot save a file to a floppy drive
If you cannot play a CD, CD-RW, or DVD
HINT: When you attach an external keyboard, the integrated keyboard remains fully functional.
Disable the numeric keypad— Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the
numbers lock light is not lit.
HINT: For information on saving files to a floppy disk, see the Tell Me How help file. See "Accessing Help Files."
Ensure that Windows recognizes the drive— In Windows XP, click the Start button, and then click My Computer. In Windows Me and
Windows 2000, double-click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Ensure that the disk is not write-protected— You cannot save data to a write-protected disk. See the following figure.
Try another floppy disk— Insert another disk to eliminate the possibility that the original disk is defective.
Reinstall the drive
1. Save and close any open files, exit any open programs, and shut down the computer.
2. Remove the drive from the module bay. See "Module Bay Devices."
3. Reinstall the drive.
4. Turn on the computer.
Clean the drive— See the Tell Me How help file for instructions. See "Accessing Help Files."
HINT: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD. Because of different
worldwide file types, not all DVD titles work in all DVD drives.
Ensure that Windows recognizes the drive— In Windows XP, click the Start button, and then click My Computer. In Windows Me and
Windows 2000, double-click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Try another disc— Insert another disc to eliminate the possibility that the original disc is defective.
Adjust the Windows volume control— Double-click the yellow speaker icon in the lower-right corner of your screen. Ensure that the volume
is turned up and that the sound is not muted.
Reinstall the drive
1. Save and close any open files, exit any open programs, and shut down the computer.
2. If the drive is installed in the module bay, remove the drive. See "Module Bay Devices."
If the drive is a fixed drive, review "Drive Problems."
3. Reinstall the drive.
4. Turn on the computer.
Clean the drive or disc— See the Tell Me How help file for instructions. See "Accessing Help Files."
Check the drive for errors
1. Remove the hard drive.
2. Insert the Drivers and Utilities CD for your computer and turn on the computer.
3. Check to see if the drive light is blinking.