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64 Solving Problems
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
ENSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE —
Windows XP:
• Click
Start
and click
My Computer
.
Windows Vista
®
:
• Click the Windows Vista Start button and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
ENSURE THAT THE DRIVE IS ENABLED IN THE SYSTEM SETUP PROGRAM — See
"System Setup" on page 187)
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the
original one is defective.
• Insert bootable media and restart the computer.
CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 198.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems in the Microsoft Windows
®
XP
and Windows Vista
®
Operating System" on page 97.
RUN THE DELL DIAGNOSTICS — See "Starting the Dell Diagnostics From Your
Hard Drive" on page 90.
book.book Page 64 Monday, October 6, 2008 11:28 AM