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Troubleshooting
Connection Service Failure
On Red Hat Enterprise Linux, when SELinux is set to enforced mode, the Dell Systems
Management Server Administrator (SM SA) Connection service fails to start. Perform one of the following
steps and start this service:
• Set SELinux to Disabled mode or to Permissivemode.
• Change the SELinux allow_execstack property to ON state. Run the following command:
setsebool allow_execstack on
• Change the security context for the SM SA connection service. Run the following command: chcon
-t unconfined_execmem_t /opt/dell/srvadmin/sbin/dsm_om_connsvcd
Login Failure Scenarios
You may not be able to login to the managed system if:
• You enter an invalid/incorrect IP address.
• You enter incorrect credentials (user name and password).
• The managed system is turned off.
• The managed system is not reachable due to an invalid IP address or a DNS error.
• The managed system has an untrusted certificate and you do not select the Ignore Certificate
Warning in the login page
• Server Administrator services are not enabled on the VMware ESXi system. For information on how to
enable Server Administrator Services on the VMware ESXi system, see the Server Administrator
Installation Guide, at dell.com/openmanagemanuals.
• The small footprint CIM broker daemon (SFCBD) service on the VMware ESXi system is not running.
• The Web Server Management Service on the managed system is not running.
• You enter the IP address of the managed system and not the hostname, when you do not check the
Ignore Certificate Warning check box.
• The WinRM Authorization feature (Remote Enablement) is not configured in the managed system. For
information on this feature, see the Server Administrator Installation Guide available at dell.com/
openmanagemanuals.
• There is an authentication failure while connecting to a VMware ESXi 5.0 operating system, which
may occur due to any of the following reasons:
a. Thelockdown mode is enabled either while you are logging to the server or while you are
logged in to the Server Administrator. For more information on
lockdown mode, see the
VMware documentation.
b. The password is changed while you are logged in to Server Administrator.
c. You log in to Server Administrator as a normal user without administrator privileges. For more
information, see the VMware documentation on assigning the role.
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