Filter
Top Products
Fixing A Faulty Server Administrator Installation On
Supported Windows Operating Systems
You can fix a faulty installation by forcing a reinstall and then performing an uninstall of Server
Administrator.
To force a reinstall:
1. Check the version of Server Administrator that was previously installed.
2. Download the installation package for that version from support.dell.com.
3. Locate SysMgmt.msi in the srvadmin\windows\SystemsManagement directory.
4. Type the following command at the command prompt to force a reinstall
msiexec /i SysMgmt.msi REINSTALL=ALL
REINSTALLMODE=vamus
5. Select Custom Setup and choose all the features that were originally installed. If you are not sure
which features were installed, select all features and perform the installation.
NOTE: If you have installed Server Administrator in a non-default directory, ensure to change it
in the Custom Setup as well.
NOTE: After the application is installed, you can uninstall Server Administrator using Add/
Remove Programs.
Server Administrator Services
The following table lists the services used by Server Administrator to provide systems management
information and the impact of these services failing.
Table 14. Server Administrator Services
Service Name Description Impact of Failure Recovery
Mechanism
Severity
Windows: SM SA
Connection Service
Linux:
dsm_om_connsvc
(This service is
installed with the
Server
Administrator Web
server.)
Provides remote/
local access to
Server
Administrator from
any system with a
supported Web
browser and
network
connection.
Users are not able
to login to Server
Administrator and
perform any
operation through
the Web user
interface. However,
CLI can still be
used.
Restart the service Critical
Windows: SM SA
Shared Services
Linux:
dsm_om_shrsvc
(This service runs
on the managed
system.)
Runs inventory
collector at startup
to perform a
software inventory
of the system to be
consumed by
Server
Administrator’s
SNMP and CIM
Software updates
are not possible
using ITA.
However, the
updates can still be
done locally and
outside of Server
Administrator using
individual Dell
Restart the service Warning
73