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A solid blue screen appears
A program is designed for an earlier Windows operating system
Internet Connection Problems
If you have a problem with your Internet connection
E-Mail Problems
Resolving Other Technical Problems
HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.
Turn the computer off — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on
the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. You might lose data if you
are unable to perform a Microsoft Windows shutdown.
Run the Program Compatibility Wizard
Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows
operating system environments.
1. Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard.
2. On the welcome screen, click Next.
3. Follow the instructions on the screen.
Review "Modem Problems."
Turn off call waiting (catch-phone) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
Windows XP
1. Click the Start button, and then click Control Panel.
2. Click Printers and Other Hardware, and then click Phone and Modem Options.
3. Click to highlight your connection type in the displayed list.
4. Click the Dialing Rules tab, and then click Edit.
5. Click to place a checkmark in the To Disable Call Waiting box.
6. Select the disable code from the drop down menu (for example, *70).
7. Click Apply, and then click OK.
Windows Me
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Modems icon.
3. In the Modems Properties window, click Dialing Properties.
4. Ensure that To disable call waiting, dial: is checked, and then select the proper code according to the information in your telephone
directory.
5. Click Apply, and then click OK.
6. Close the Modems Properties window.
7. Close the Control Panel.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Phone and Modems Options icon.
3. In the Locations window, select the location for which you want to disable call waiting, and then click Edit.
4. Ensure that To disable call waiting, dial: is checked and then select the proper code according to the information in your telephone
directory.
5. Click Apply and then click OK.
6. Close the Phone and Modems Options window.
7. Close the Control Panel.
Be sure that you have subscribed to an Internet service provider — Contact an Internet service provider to subscribe.
Ensure that you are connected to the Internet — With the Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.