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84 Troubleshooting
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Error Messages and Lights
The following error messages can be found on your computer screen or operator panel display.
TO PREVENT JAMS AND MISFEEDS, MAKE SURE:
• You use a paper recommended for inkjet printers.
• You do not force the paper into the printer.
• You do not load too much paper in the printer.
• The paper guide rests against the edges of the paper and does not cause the paper to bow in the
paper support.
• You place the printer on a flat, level surface.
• You select the correct paper type and size.
If you are printing a banner, you select Letter Banner or A4 Banner in Printing Preferences.
Error Message: What it indicates: Solution:
Black Ink Low
Color Ink Low
An ink cartridge is running low on ink. The Low
Ink warning occurs when your ink cartridges are
about 25 percent full, 15 percent full, and 5
percent full.
Replace the ink cartridge. For
more information, see
“Replacing Ink Cartridges” on
page 71.
Clear paper
jam
A paper jam exists in the printer. Clear the paper jam, and then
press Select on the operator
panel. For more information,
see “Check for a paper jam”
on page 82.
Clear ADF jam A paper jam exists in the ADF. Clear the paper jam, and then
press Select on the operator
panel. For more information,
see “Check for a paper jam”
on page 82.
Load Paper
then Press
Select
Your printer is out of paper. Follow the instructions on the
display to clear the message,
and then print your
document.
Left
cartridge
missing.
Insert Black
or Photo
cartridge
The Black or Photo ink cartridge is missing. Install a Black or Photo ink
cartridge. For more
information, see “Replacing
Ink Cartridges” on page 71.