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6. If the problem is resolved, reinstall the hard drive in the original bay.
If the hard drive functions properly in the original bay, the drive carrier may have intermittent problems. Replace the
drive carrier.
If the problem persists, see Getting Help.
Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
1. Run the appropriate diagnostic test from the server module.
If the test fails, go to step 3.
2. Log in to the CMC web interface and view the PCIe properties and verify the following:
– PCIe slots are assigned to the server modules.
– Virtual adapters are assigned to the server modules.
For more information, see the
Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide
at
dell.com/esmmanuals.
3. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4. Open the system.
5. Ensure that each expansion card is firmly seated in its connector.
6. Close the system.
7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the
electrical outlet.
8. Open the system.
9. Remove all expansion cards installed in the system.
10. Close the system.
11. Run the appropriate diagnostic test from the server.
If the tests fail, see Getting Help.
12. For each expansion card you removed in step 9, perform the following steps:
a) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b) Open the system.
c) Reinstall one of the expansion cards.
d) Close the system.
e) Run the appropriate diagnostic test.
If a problem is still indicated, see Getting Help.
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